Hospitals are drowning in admin. Nearly one-third of the workforce in U.S. hospitals and physician offices is non-clinical staff, and administrative costs top $450 billion a year. Armies of people spend their days answering phones, calling insurers, and chasing claims. The result: patients wait, providers lose appointments, and health systems spend almost as much on billing work as they do on care.
Healthcare voice AI platform Prosper AI has raised $5 million in seed funding to tackle this bottleneck. The round was led by Emergence Capital, a venture firm with deep experience in enterprise and healthcare technology.
Why the phone still rules healthcare
Despite billions invested in portals and apps, the entry point of healthcare remains the phone. Every scheduling request, benefits check, and prior authorization still depends on call centers and front-desk staff. Hold times stretch into half an hour or more. Staff churn accelerates. Patients grow frustrated.
Prosper AI’s voice agents take over these conversations end-to-end: scheduling appointments, verifying eligibility, securing prior auths, and following up on claims, all integrated directly with major EHR platforms. For health systems, the impact is clear: consistent patient access at scale, without the perpetual cycle of hiring more staff to answer more phones.
Early traction with health systems and partners
Prosper’s technology is already live across more than 15 healthcare organizations. Its voice agents are powering calls for hospitals affiliated with Providence, multi-specialty groups such as Synergy Health Associates, Firstsource (a revenue cycle partner serving top health systems), a Fortune 50 pharmaceutical hub, and an EHR platform supporting more than 100,000 providers.
In just the past three months, Prosper’s revenue has grown fourfold as the company scaled to hundreds of thousands of calls. Customers report lighter staff workloads, shorter patient wait times, and greater consistency in administrative processes.
“Prosper has redefined how our call center runs by simplifying intricate processes, shortening patient wait times, and boosting efficiency,” said the COO of a Northeast gastroenterology group using Prosper.
Building for scale
The new funding will support several priorities: growing its sales team to reach more health systems, strengthening integrations with major EHR platforms, and training its AI agents to handle additional workflows, such as reading faxes and acting on data from APIs. The company’s long-term vision is to serve as the AI workforce for healthcare, eliminating waste and freeing up resources to expand access to care.
The post With $5M seed round, Prosper AI tackles healthcare’s $450B admin crisis appeared first on Becker’s Hospital Review | Healthcare News & Analysis.
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