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Patients have unique care journeys, and call center agents should understand | Videos from healthcareitnews.com

By April 4, 2024No Comments

Talkdesk can integrate AI with EHRs so patients don’t have to repeat information and agents can express empathy in their calls, explains Patty Hayward, the company’s healthcare and life sciences GM.

Videos from healthcareitnews.com

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The Washington Metropolitan Area Chapter(WMAC) of the National Association of Health Services Executives (NAHSE) was chartered in 1978 to educate and develop minority healthcare leaders while, in conjunction with the American College of Healthcare Executives (ACHE), promoting C-Suite diversity for Healthcare Organizations throughout Northern Virginia, Southern Maryland, and the District of Columbia. The Washington Metropolitan Area Chapter (WMAC) was one of the first two chapters founded by the Association, since its inception.

Patients have unique care journeys, and call center agents should understand | Videos from healthcareitnews.com

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