Ms. Dione Dillard is a senior health care leader with more than 20 years of experience improving health plan performance, leading project management engagements, providing state and federal policy recommendations and implementing program integrity support programs. Ms. Dillard is the Director of Operations – Mid-Atlantic for Cigna Healthcare. As the Director of Operations, Ms. Dillard oversees the operations and service excellence within various market segments as well as provide operations oversight and project management ownership for new internal and external initiatives. As the Director of Operations, Ms. Dillard oversees the operations and service excellence within various market segments as well as well as provide operations oversight and project management ownership for new internal and external initiative execution. Prior to her role at Cigna, Ms. Dillard managed and provided strategic oversight of large-scale contracts funded by the Centers for Medicare and Medicaid Services (CMS) Consumer Information and Insurance Oversight (CCIIO) to implement provisions of the Patient Protection and Affordable Care Act.
Prior to this engagement, Ms. Dillard was the Director of Operations and member of the leadership team at CareFirst BlueCross BlueShield where she oversaw day-to-day eligibility and enrollment operations to include fiscal management, continuous improvement and administration. Prior to joining CareFirst BlueCross BlueShield, Ms. Dillard was the Director of State Government Services for HMS, Inc., where she implemented and managed multiple program integrity projects for Medicaid agencies to minimize fraud, waste and abuse. While at HMS, Ms. Dillard led numerous client engagements including the implementation of a Duals-eligible Determination, Outreach and Medicare Enrollment project for the District of Columbia Department of Health Care Finance to identify improper payments. Prior to that, Ms. Dillard served in various leadership positions within managed care organizations and worked extensively in partnership with corporate leaders, local government officials, community organizations, and other health care professionals. Throughout her career, Ms. Dillard served each role with a sense of commitment, pride, distinction and integrity and received numerous awards and accolades for her achievements within her profession.
Ms. Dillard’s commitment can be seen in every aspect of her life, but none as much as her civic commitment to her community. Ms. Dillard is the President of the National Association of Health Services Executives – Washington Metropolitan Area Chapter(NAHSE-WMAC), member of the National Association of Health Services Executives (NAHSE); member of the American College of Healthcare Executives (ACHE); member of the Healthcare Information and Management Systems Society (HIMSS) – Maryland chapter; member of Maryland Legislative Agenda for Women (MLAW); Diamond Life member of Delta Sigma Theta Sorority, Inc.; member of the Prince George’s County (MD) Alumnae Chapter of Delta Sigma Theta Sorority, Inc., where she serves on the Executive Board; Life member of the Norfolk State University Alumni Association.
As an active member in her community, and seeing firsthand the challenges and lack of resources that vulnerable populations are faced with on a daily basis, Ms. Dillard was inspired to establish Destined for Success Community Enrichment Services, Inc., a 501 ( c ) 3 nonprofit family services and enrichment organization that provides research- based programming designed to help foster care youth and at-risk youth in Maryland. As the Founder and President, Ms. Dillard created the A.S.P.I.R.E (Acquire the Skills to Prepare Individuals to Reach their goals and Excel) Youth Program to promote the development of academic, life and employment skills that help foster care youth transition into adulthood. Components of the program address social, emotional and behavioral needs of youth by strengthening protective factors and reducing relevant risk factors through best practices, interventions and linkages with appropriate resources.
Ms. Dillard earned a Master of Science in Management and Health Care Administration (MSHA) from the University of Maryland and a Bachelor of Science (BS) degree in Health Services Management from Norfolk State University. Ms. Dillard is a licensed Producer (Life and Health) in the State of Maryland and a 2015 graduate of Leadership Prince George’s (LPG).